Orientación a la cadena de suministro y su relación con diferentes grupos de interes. Una revisión bibliográfica

Pablo Ocampo Velez, Ricardo Prada Ospina

Resumen


Con el objetivo de satisfacer los grupos de interés y la organización, supply chain orientation tiene diferentes definiciones, modelos y terminologías. Algunos líderes empresariales y académicos, creen conocer la estrategia de SCO, pero una vez profundizan en la temática, concluyen que son temas relacionados con supply chain management (SCM). Estos términos, aunque son diferentes, corresponden a la intención de las empresas por visualizar e integrar sus procesos hacia la gestión de proveedores y de las relaciones con los clientes. Colombia ha mejorado 5 puestos en competitividad, pasando
de la posición 66 en el año 2015 al 61 en el año 2016 (Klaus Schwab; Xavier Sala-I-Martin, 2017). El escaso trabajo de investigación que se ha hecho en este tema, es una oportunidad para aportar en la mejora del desempeño organizacional. Según el ranking de ( Jean-François Arvis, 2016) para el mismo año, el país se encuentra tan sólo en el puesto 97 dentro 160 países, lo cual invita no sólo a analizar la situación de SCO en el país sino a conocer sus múltiples relaciones 

El propósito de este artículo es ofrecer una revisión sistemática de los aportes que a nivel mundial consideran que el SCO, es un camino adecuado para mejorar la productividad y la competitividad empresarial. Para ello se ha aplicado una metodología de revisión de referentes internacionales examinando autores representativos y sus principales contribuciones científicas, clasificándolas a partir de las definiciones clave y las respectivas orientaciones con interacciones tales como: hacia los proveedores, a la integración, a la cadena de valor, a los clientes, mercados y al desempeño. A partir de esta revisión se concluye que existe relación entre la cadena de valor y el mercado. Al respecto, (Min, S.and Mentzer, 2004) enfatiza que la cadena de
abastecimiento no trabaja de manera aislada con SCO y sugiere que se investiguen variables tales como confianza, credibilidad, benevolencia así como su correlacionamiento para el mejoramiento del desempeño organizacional.


Palabras clave


orientación a la gerencia de la cadena de abastecimiento, orientación a los grupos de interés, integración, procesos aguas arriba, procesos aguas abajo, desempeño

Texto completo:

PDF

Referencias


Alfalla-Luque, R., Medina-Lopez, C., & Dey, P. K.

(2012). Supply chain integration framework using

literature review. Production Planning & Control,

–18. https://doi.org/10.1080/09537287.2012.666870

Alflayyeh, S., Member, C., Member, C., Member, C.,

& Member, C. (2013). Supply Chain Complexity ,

Integrative Network and Competence Practices for

Effective Performance Outcomes : Research Model

and Empirical Test, (December 2013).

Anderson, N. &. (1995). Using teams to manage

collaborative relationship in business markets.

Journal of Business to Business Marketing, 2.

Boettger, J. A., & Jeong, M. (2009). Effects of organizational

attributes on adoption of technology

for supply chainnmanagement in large school

nutrition programs. Foodservice and Lodging

Management, Ph.D, 119.

BOWERSOX, D. J., Closs, D. J., & DRAYER, R. (2005).

the digital transformation: technology and beyond.

supply chain management review., 9(1). Retrieved

from https://trid.trb.org/view.aspx?id=751438

Boyer, J. R. S. and S. (1990). Developing a

consensus definition of supply chain management:

a qualitative study. International Journal of Physical

Distribution & Logistics Management.

Cannon, , J; Doney, P; Mullen., & Petersen, K.

(2010). Building long-term orientation in buyersupplier

relationship:The moderating role of

culture. Journal of Operations management,28.

Chopra, S & Meindl, P. (2013). supply chain management.

In Supply Chain Management,fifth edition

(p. 2). New york.

Christopher, M. (1992). (1992). Logistics and Supply

Chain Management. Pitman Publishing.

Dyer, J.H., & Chu, W. (2011). The determinants

of trust in supplier-automaker relation in the US,

Japan & Korea:A retrospective. Journal of International

Business Studies, 42(1).

Ellram, L. M., & Cooper, M. C. (2014). Supply chain

management: It’s all about the journey, not the

destination. ºJournal of Supply Chain Management,

(1), 8–20. https://doi.org/10.1111/jscm.12043

Enrique Bigne, A. B. (2003). Market orientation,

trust and satisfaction in dyadic relationships:a

manufacturer retailer analysis. International Journal

of Retail & Distribution Management. https://doi.

org/http://dx.doi.org/10.1108/09590550310503302

Esper, T.L, Defee, C.C & Mentzer, J. . (2010). A

framework of supply chainle. International Journal

of Logistics Management, 161–179.

Ferrell, O. ., Gonzalez-Padron, T. L., Hult, G. T. M.,

& Maignan, I. (2010). From Market Orientation to

Stakeholder Orientation. Journal of Public Policy &

Marketing, 29(1), 93–96. https://doi.org/10.1509/

jppm.29.1.93

Gligor, D. M. (2013). The concept of supply chain

agility: conceptualization, antecedents, and the

impact on firm performance. Doctoral Thesis.

Greis, N & Kasarda, J. (1997). Enterprise logistics in

the information era. California Management Review

(39) (4), 39.

Hult, G; Tomas, M; Ketchen, Jr; David, J, Garry, L;

J, Mena, J. (2008). Supply Chain Orientation and

Balanced Scorecard. Journal of Managerial Issues, 20.

Jean-François Arvis. (2016). Connecting to Compete

Trade Logistics in the Global Economy.

Retrieved from http://lpi.worldbank.org/

Ketchen, D. J., & Hult, G. T. M. (2007). Bridging

organization theory and supply chain management:

The case of best value supply chains. Journal of

Operations Management, 25(2), 573–580. https://

doi.org/10.1016/j.jom.2006.05.010

Klaus Schwab; Xavier Sala-I-Martin. (2017). The

gloabl competitiveness report 2016-17. Columbia

University.

Lambert, D. M., García-Dastugue, S. J., & Croxton,

K. L. (2008). The role of logistics managers in the

cross-functional implementation of supply chain management.

Journal of Business Logistics, 29, 29, 113–132.

Lengnick-Hall, M. L., Lengnick-Hall, C. A., &

Rigsbee, C. M. (2013). Strategic human resource

management and supply chain orientation. Human

Resource Management Review, 23(4), 366–377.

https://doi.org/10.1016/j.hrmr.2012.07.002

Mentzer, J. J. T., Dewitt, W., Keebler, J. J. S., Min, S.,

Nix, N. W., Smith, C. D., & Zacharia, Z. G. (2001).

Defining supply chain management. Journal

of Business Logistics, 22(2), 1–25. https://doi.

org/10.1002/j.2158-1592.2001.tb00001.x

Michael Porter. (1985). The Competitive Advantage:

Creating and Sustaining Superior Performance.

Harvard Business Review.

Min, S., & Mentzer, J. T. (2000). (2000). The role

of marketing in supply chain management. International

Journal of Physical Distribution and Logistics Management, 30(9), 765–787. International Journal

of Physical Distribution and Logistics Management,

(9), 765–787.

Min, S.and Mentzer, J. . (2004). Developing and

measuring SCM concept. Journal of Business Logistics,

vol25, N°1.

Min, S., Mentzer, J. T., & Ladd, R. T. (2007). A market

orientation in supply chain management. Journal of

the Academy of Marketing Science, 35(4), 507–522.

https://doi.org/10.1007/s11747-007-0020-x

Moicevic, D & Karanovic, B. (2011). the mediating

role of key supplier relationship management

practices on supply chain orientation—the organizational

buying effectiveness link. University of

Split, Faculty ofEconomic Marketing Department,

Matice Hrvatske 31, 21000, Split, Croatia.

Moreno, V. (2010). Informe de responsabilidad

empresarial. Retrieved from https://www.accenture.

com/t20150728T053559__w__/es-es/_acnmedia/

Accenture/Conversion-Assets/DotCom/Documents/

Local/es-es/PDF_4/Accenture-Espana-Informe-

Responsabilidad-Empresarial-2010.pdf#zoom=50

Naslund, D., & Williamson, S. (2010). What is Management

in Supply Chain Management?-A Critical

Review of Definitions, Frameworks and Terminology.

Journal of Management Policy & Practice,

(4), 11–28. Retrieved from http://search.ebscohost.

com/login.aspx?direct=true&profile=eho

st&scope=site&authtype=crawler&jrnl=1913

&AN=59258132&h=UZK910plfzbhylb11M/

eF4RwzrkeEp4DG1r/FAsiDnZCyRmR2Uf89Tzs0A0d

odC7a5bCm6MQ9wU0egqLV4t+A==&crl=c%

Cnhttp://search.ebscohost.com/l

Ntabe, E. N., LeBel, L., Munson, A. D., & Santa-

Eulalia, L. A. (2015). A systematic literature

review of the supply chain operations reference

(SCOR) model application with special attention

to environmental issues. International Journal of

Production Economics, 169, 310–332. https://doi.

org/10.1016/j.ijpe.2015.08.008

Omar, A; Sramek, B; Fugate, B; Mentzer, J. (2012).

Exploring the complex social process of organizational

change: SCO from a managers prospective.

Journal of Business Logistics., 33(1). https://doi.

org/DOI: 10.1111/j.0000-0000.2011.01034.x.

Paiva, E. L., Teixeira, R., Vieira, L. M., & Finger, A. B.

(2014). Supply chain planning and trust: two sides

of the same coin. Industrial Management & Data

Systems, 114(3), 405–420. https://doi.org/http://

dx.doi.org/10.1108/IMDS-07-2013-0324

Patel, P. C., Azadegan, A., & Ellram, L. M. (2013).

The effects of strategic and structural supply chain

orientation on operational and customer-focused

performance. Decision Sciences, 44(4), 713–753.

https://doi.org/10.1111/deci.12034

Ph.D., S. M. W., & Dipl.-Wi.-Ing., C. B. (2008).

empirical examination of supply chain performance

along several dimensions of RISK. Journal

of Business Logistics. https://doi.org/DOI: 10.1002/

j.2158-1592.2008.tb00081.xView/save

Rafael Teixeira, Xenophon Koufteros, X. D. peng.

(2012). organizational structure, integration, and

manufacturing performance: A conceptual model

and proposition. Journal of Operations and Supply

Chain Management, 5(1).

Robinson, J. L. (2014). Organizational identification

and supply chain orientation: examining a supply

chain integration paradox.

Shanmugan, J., & Kabiraj, S. (2012). A Case Study

Approach for Understanding Supply Chain Orientation

in Indian Pharmaceutical Firms. Kuwait Chapter

of the Arabian Journal of Business and Management

Review, 1(9), 45–78. Retrieved from http://search.

proquest.com/docview/1268718374?accountid=1

%5Cnhttp://diana.uca.es:4550/resserv?genre-

=article&issn=&title=Kuwait+Chapter+of+the

+Arabian+Journal+of+Business+and+Manage

ment+Review&volume=1&issue=9&date=2012-

-01&atitle=A+Case+Study+Approa

Slater, S. F., and J. C. N. (1994). Market orientation,

customer value. Business Horizons.

Spekman, R., D. S. and J. K. (1994). (1994). At Last

Procurement Becomes Strategic”, Long- Range

Planning, . Long Range Planning, 27(2), 76–84.

Stock, J,stefanie L.Boyer, S. (2010). Research opportunities

in supply chain management. Journal of

the Academic of Marketing Science, 38(1), 32–41.

Terry, E., Defee, C., Mentzer, J. (2010). A Framework

of Supply chain Orientation. International Journal

of Logistics Management. [43] Tinney, J. M. (2012). the Effects of Supply Chain

orientation and collaboration on perceived performance.

Ohio: Wright-Patterson Air Force Base.

Touboulic, A., & Walker, H. (2015). Love me, love

me not: A nuanced view on collaboration in sustainable

supply chains. Journal of Purchasing and

Supply Management, 21(3), 178–191. https://doi.

org/10.1016/j.pursup.2015.05.001

Trevile, S.D., Shapiro, R.D. andHameri, A. (2004).

From supply chain todemand chain: the role of

lead time reduction in improving demand chain

performance. Journal of Operations Management,

, 616–627.

Tucker, T. R. (2011). Supply Chain Orientation :

Refining a Nascent Construct by.

Tukamuhabwa, B., Eyaa, S., & Derek, F. (2011).

Mediating Variables in the Relationship between

Market Orientation and Supply Chain Performance:

A Theoretical Approach. International Journal

of Business …, 2(22), 99–107. Retrieved from

http://www.ijbssnet.com/journals/Vol_2_No_22_

December_2011/12.pdf

Wacker, J. (1998). (1998). Wacker, J. (1998). A definition

of theory: Research guidelines for different

theory-building research methods in operations

management. Journal of Operations Management,

(4), 361–385. https://doi.org/16 (4), 361–385.

doi:10.1016/S0272-6963(98)00019-9

Wang, E., Tai, J., & Wei, H.-L. (2006). A Virtual

Integration Theory of Improved Supply-Chain

Performance. Journal of Management Information

Systems, 23(2), 41–64. https://doi.org/10.2753/

MIS0742-1222230203

Wilson, I. (1995). Distribution control systems

within the supply chain. Logistics Information

Management. https://doi.org/http://dx.doi.

org/10.1108/09576059510091689

Zhou, K. Z., Li, J. J., Zhou, N., & Su, C. (2008). Market

orientation, job satisfaction, product quality, and

firm performance: Evidence from China. Strategic

Management Journal, 29(9), 985–1000. https://doi.

org/10.1002/smj.700




DOI: http://dx.doi.org/10.18270/rt.v15i1.2043

Enlaces de Referencia

  • Por el momento, no existen enlaces de referencia


Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 International License.

Correo electrónico de contacto, envio de articulos y preguntas frecuentes: revistatecnologia@unbosque.edu.co