Mediation of affective commitment between human management practices and organizational citizenship behavior in colombian bosses
DOI:
https://doi.org/10.18270/chps..v19i1.2988Keywords:
human resource management practices, affective commitment, organizational citizenship behavior, mediationAbstract
The current study aims to identify the mediating role of the affective commitment (AC) between the human resource management practices (HRM) and the organizational citizenship behavior (OCB) in a sample of Colombian bosses. Previous research indicates that HRM have an impact on the commitment, while this one affects the performance. However, there is not enough research on the mediating role of the commitment (AC) on HRM practices and staff behavior. The study was quantitative, non-experimental and cross-sectional. 1037 bosses from 13 Colombian firms conformed the sample. The findings confirm that AC is a mediator between the HRM practices and the OCBs. So, when employees perceive existence, quality and coverage on some of the HRM practices, it positively impacts their affective bonds with the organization. Besides, they develop behaviors in benefit of the organization and their co-workers even if those weren't defined in the employee's job.
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References
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Dávila de León, M., Finkelstein, M. A., & Castien, J. I. (2011). Diferencias de género en conducta prosocial: el comportamiento de ciudadanía organizacional. Anales de psicología, 27 (2). 298-506. https://revistas.um.es/analesps/article/view/123111
Dekas, K., Bauer, T., Welle, B., Kurkoski, J., & Sullivan, S. (2013). Organizational Citizenship Behavior, Version 2.0: A review and Qualitative Investigation of OCBs for Knowledge Workers at Google and beyond. Academy of Management Perspectives, 27(3), 219-237. https://doi.org/10.5465/amp.2011.0097
Fernández, L. F., & Guevara, L. M. (2015). Work Engagement y Compromiso Laboral: ¿Es la edad un factor diferenciador? Revista Interamericana de Psicología Ocupacional, 34(2), 108-119. Doi: 10.21772/ripo.v34n2a04
Finkelstein, M, A. (2006). Dispositional Predictors of Organizational Citizenship Behavior: Motives, Motive Fulfillment, and Role Identity. Social behavior and personality, 34(6), 603-616. https://doi.org/10.2224/sbp.2006.34.6.603
Fodchuk, K. M., & Sherman, H. D. (2008). Procedural justice and French and American performance evaluations. Cross Cultural Management: An International Journal, 15 (3), 285-299. https://doi.org/10.1108/13527600810892567
Fu Yan-Kai (2013). High performance human resource practices moderate flight attendants organizational commitment and organizational citizenship behavior. Social behavior and personality, 41 (7), 1195-1208. https://doi.org/10.2224/sbp.2013.41.7.1195
Gómez, J. (2006). Modelo de productividad basado en prácticas de gestión humana. Revista EIA, (6) 9-20. https://revistas.eia.edu.co/index.php/reveia/article/view/155.
Gong, Y., Law, K., Chang, S., & Xin, K. (2009). Human resources management and firm performance: The differential role of managerial affective and continuance commitment. Journal Of Applied Psychology, 94(1), 263-275. https://doi.org/10.1037/a0013116
Hernández, R., Fernández–Collado, C. & Baptista, L. (2010). Metodología de la investigación. México: McGraw Hill.
Kerlinger, F. & Lee, H (2002) Investigación del comportamiento. México: McGraw-Hill/Interamericana.
Landy, F., Barnes, J., & Murphy, K. (1978). Correlates of perceived fairness and accuracy of performance evaluation. Journal of Applied Psychology, 63(6), 751-754. https://doi.org/10.1037/0021-9010.63.6.751
Lawrence, P. & Pfeffer, J. (1998). The Human Equation: Building Profits by Putting People First. Administrative Science Quarterly, 43(4), 956. https://www.jstor.org/stable/3649568
Littlewood, H. (2003). Metanálisis del apoyo organizacional percibido y compromiso organizacional en organizaciones mexicanas. Revista Interamericana de Psicología Ocupacional. 22 (2), 45-56. http://revista.cincel.com.co/index.php/RPO/article/view/46
Mowday, R.T., Steers, R.M. & Porter, L.W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 221-247. https://doi.org/10.1016/0001-8791(79)90072-1
Meyer, J.P. & Allen, N. J. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Meyer, J. & Allen, N. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89. https://doi.org/10.1016/1053-4822(91)90011-z
Meyer, J., Stanley, D., Herscovitch, L., & Topolnytsky, L. (2002). Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61(1), 20-52. https://doi.org/10.1006/jvbe.2001.1842
Nasurdin, A., Ahmad, N., & Ling, T. (2015). High Performance Human Resource Practices, Identification with Organizational Values and Goals, and Service-Oriented Organizational Citizenship Behavior: A Review of Literature and Proposed Model. SHS Web Of Conferences, 18 (01001). https://doi.org/10.1051/shsconf/20151801001
Omar, A. (2010). Comportamientos extra papel: de la colaboración a la transgresión. Revista Interamericana de Psicología Organizacional, 29 (1), 32-53. http://revista.cincel.com.co/index.php/RPO/article/view/103
Organ, D & Bateman, T. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship". Academy of Management Journal, 26(4), 587-595. https://doi.org/10.5465/255908
Organ, D. & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157-164. https://doi.org/10.1037/0021-9010.74.1.157
Pérez, J. D., & Lopera, I. C. (2016). Analytical orientation human management: A path to responsibilization. Revista de Administração de Empresas, 56(1), 101-113. https://doi.org/10.1590/S0034-759020160109
Pons, V, J & Ramos, L, J. (2010). Antecedentes del compromiso organizacional. Relaciones con la estabilidad laboral, la autonomía en el puesto y las prácticas de recursos humanos. Revista Trabajo y Seguridad social, CEF, 323, 239-256. http://www.ceflegal.com/revista-trabajo/antecedentes-del-compromiso-organizacional-relaciones-con-la-estabilidad-laboral-la-autonomia-en-el-puesto-y-las-practicas-de-recursos-humanos-1084.htm
Preacher, K. & Kelley, K. (2011). Effect size measures for mediation models: Quantitative strategies for communicating indirect effects. Psychological Methods, 16(2), 93-115. http://dx.doi.org/10.1037/a0022658
Rodríguez, R., Martínez, M., & Salanova, M. (2014). Justicia organizacional, engagement en el trabajo y comportamientos de ciudadanía organizacional: Una combinación ganadora. Universitas Psychologica, 13(3). https://doi.org/10.11144/Javeriana.UPSY13-3.joet
Rondan-Cataluña, F. J., Navarro-García, A., & Arenas-Gaitán, J. (2016). ¿Influye la personalidad de los directivos de PyMEs en los resultados exportadores? Revista de Administração de Empresas, 56(1), 43-54. https://doi.org/10.1590/S0034-759020160105
Rosario-Hernández, E., & Rovira, L. (2006). Posibles predictores de conductas de ciudadanía organizacional en una muestra de empleados en Puerto Rico. Revista Interamericana de Psicología Ocupacional, 25(2), 71-86. http://revista.cincel.com.co/index.php/RPO/article/view/69
Romero, G.O. (1994). Crecimiento psicológico y motivaciones sociales. Revista Interamericana de Psicología Ocupacional, 13 (2). http://revista.cincel.com.co/index.php/RPO/article/view/13
Sobel, M.E (1982). Asymptotic intervals for indirect effects in structural equations models. En S. Leinhart (Ed.) Sociological methodology (290-312). San Francisco: Jossey-Bass.
Subramony, M. (2006). Why organizations adopt some human resource management practices and reject others: An exploration of rationales. Human Resource Management, 45(2), 195-210. https://doi.org/10.1002/hrm.20104
Sun, L., Aryee, S. & Law, K. (2007). High-Performance Human Resource Practices, Citizenship Behavior, And Organizational Performance: A Relational Perspective. Academy of Management Journal, 50(3), 558-577. https://doi.org/10.5465/amj.2007.25525821
Takeuchi, R., Lepak, D., Wang, H., & Takeuchi, K. (2007). An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations. Journal of Applied Psychology, 92(4), 1069-1083. https://doi.org/10.1037/0021-9010.92.4.1069
Takeuchi, R., Chen, G., & Lepak, D. P (2009). Through the looking glass of a social system: cross-level effects of high- performance work systems on employees’ attitudes. Personnel Psychology, 2009, 62, 1-29. https://doi.org/10.1111/j.1744-6570.2008.01127.x
Toro, F. & Sanín, A. (2013) (Eds.). Gestión del Clima Organizacional. Intervención Basada en evidencias. Medellín: Cincel. https://www.cincel.com.co/libros/1/libro.pdf
Toro F., Sanín A., & Guevara L., (2013). Validación de una Escala Para Evaluación de la Existencia, Calidad y Cobertura de las Prácticas de Gestión Humana en las Organizaciones. Revista Interamericana de Psicología Ocupacional, 32 (1) 9-30. http://revista.cincel.com.co/index.php/RPO/article/view/133/131
Vehkalahti, K. (2014). Structural Equation Modeling with Mplus: Basic Concepts, Applications, and Programming by Barbara M. Byrne. International Statistical Review, 82(1), 141-142. https://doi.org/10.4324/9780203807644
Way, S. (2002). High Performance Work Systems and Intermediate Indicators of Firm Performance Within the US Small Business Sector. Journal of Management, 28(6), 765-785. https://doi.org/10.1177/014920630202800604
Wu, C. & Liu, N. (2014). Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors. International Journal of Business and Information. 9 (1) 61-88. https://ijbi.org/ijbi/article/view/88/94
Calderón, G., J.C., Naranjo, & Álvarez.C.M. (2007). La Gestión Humana en Colombia: características y tendencias de la práctica y de la investigación. Revista Estudios Gerenciales, 23 (103), 39-64. https://doi.org/10.1016/s0123-5923(07)70009-8
Cincel, (2015). [Documento Inédito.] Ficha Técnica del Instrumento Cuestionario de Conductas de Ciudadanía Organizacional.
Dávila de León, M., Finkelstein, M. A., & Castien, J. I. (2011). Diferencias de género en conducta prosocial: el comportamiento de ciudadanía organizacional. Anales de psicología, 27 (2). 298-506. https://revistas.um.es/analesps/article/view/123111
Dekas, K., Bauer, T., Welle, B., Kurkoski, J., & Sullivan, S. (2013). Organizational Citizenship Behavior, Version 2.0: A review and Qualitative Investigation of OCBs for Knowledge Workers at Google and beyond. Academy of Management Perspectives, 27(3), 219-237. https://doi.org/10.5465/amp.2011.0097
Fernández, L. F., & Guevara, L. M. (2015). Work Engagement y Compromiso Laboral: ¿Es la edad un factor diferenciador? Revista Interamericana de Psicología Ocupacional, 34(2), 108-119. Doi: 10.21772/ripo.v34n2a04
Finkelstein, M, A. (2006). Dispositional Predictors of Organizational Citizenship Behavior: Motives, Motive Fulfillment, and Role Identity. Social behavior and personality, 34(6), 603-616. https://doi.org/10.2224/sbp.2006.34.6.603
Fodchuk, K. M., & Sherman, H. D. (2008). Procedural justice and French and American performance evaluations. Cross Cultural Management: An International Journal, 15 (3), 285-299. https://doi.org/10.1108/13527600810892567
Fu Yan-Kai (2013). High performance human resource practices moderate flight attendants organizational commitment and organizational citizenship behavior. Social behavior and personality, 41 (7), 1195-1208. https://doi.org/10.2224/sbp.2013.41.7.1195
Gómez, J. (2006). Modelo de productividad basado en prácticas de gestión humana. Revista EIA, (6) 9-20. https://revistas.eia.edu.co/index.php/reveia/article/view/155.
Gong, Y., Law, K., Chang, S., & Xin, K. (2009). Human resources management and firm performance: The differential role of managerial affective and continuance commitment. Journal Of Applied Psychology, 94(1), 263-275. https://doi.org/10.1037/a0013116
Hernández, R., Fernández–Collado, C. & Baptista, L. (2010). Metodología de la investigación. México: McGraw Hill.
Kerlinger, F. & Lee, H (2002) Investigación del comportamiento. México: McGraw-Hill/Interamericana.
Landy, F., Barnes, J., & Murphy, K. (1978). Correlates of perceived fairness and accuracy of performance evaluation. Journal of Applied Psychology, 63(6), 751-754. https://doi.org/10.1037/0021-9010.63.6.751
Lawrence, P. & Pfeffer, J. (1998). The Human Equation: Building Profits by Putting People First. Administrative Science Quarterly, 43(4), 956. https://www.jstor.org/stable/3649568
Littlewood, H. (2003). Metanálisis del apoyo organizacional percibido y compromiso organizacional en organizaciones mexicanas. Revista Interamericana de Psicología Ocupacional. 22 (2), 45-56. http://revista.cincel.com.co/index.php/RPO/article/view/46
Mowday, R.T., Steers, R.M. & Porter, L.W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14, 221-247. https://doi.org/10.1016/0001-8791(79)90072-1
Meyer, J.P. & Allen, N. J. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of Occupational Psychology, 63(1), 1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
Meyer, J. & Allen, N. (1991). A three-component conceptualization of organizational commitment. Human Resource Management Review, 1(1), 61-89. https://doi.org/10.1016/1053-4822(91)90011-z
Meyer, J., Stanley, D., Herscovitch, L., & Topolnytsky, L. (2002). Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences. Journal of Vocational Behavior, 61(1), 20-52. https://doi.org/10.1006/jvbe.2001.1842
Nasurdin, A., Ahmad, N., & Ling, T. (2015). High Performance Human Resource Practices, Identification with Organizational Values and Goals, and Service-Oriented Organizational Citizenship Behavior: A Review of Literature and Proposed Model. SHS Web Of Conferences, 18 (01001). https://doi.org/10.1051/shsconf/20151801001
Omar, A. (2010). Comportamientos extra papel: de la colaboración a la transgresión. Revista Interamericana de Psicología Organizacional, 29 (1), 32-53. http://revista.cincel.com.co/index.php/RPO/article/view/103
Organ, D & Bateman, T. (1983). Job Satisfaction and the Good Soldier: The Relationship Between Affect and Employee "Citizenship". Academy of Management Journal, 26(4), 587-595. https://doi.org/10.5465/255908
Organ, D. & Konovsky, M. (1989). Cognitive versus affective determinants of organizational citizenship behavior. Journal of Applied Psychology, 74(1), 157-164. https://doi.org/10.1037/0021-9010.74.1.157
Pérez, J. D., & Lopera, I. C. (2016). Analytical orientation human management: A path to responsibilization. Revista de Administração de Empresas, 56(1), 101-113. https://doi.org/10.1590/S0034-759020160109
Pons, V, J & Ramos, L, J. (2010). Antecedentes del compromiso organizacional. Relaciones con la estabilidad laboral, la autonomía en el puesto y las prácticas de recursos humanos. Revista Trabajo y Seguridad social, CEF, 323, 239-256. http://www.ceflegal.com/revista-trabajo/antecedentes-del-compromiso-organizacional-relaciones-con-la-estabilidad-laboral-la-autonomia-en-el-puesto-y-las-practicas-de-recursos-humanos-1084.htm
Preacher, K. & Kelley, K. (2011). Effect size measures for mediation models: Quantitative strategies for communicating indirect effects. Psychological Methods, 16(2), 93-115. http://dx.doi.org/10.1037/a0022658
Rodríguez, R., Martínez, M., & Salanova, M. (2014). Justicia organizacional, engagement en el trabajo y comportamientos de ciudadanía organizacional: Una combinación ganadora. Universitas Psychologica, 13(3). https://doi.org/10.11144/Javeriana.UPSY13-3.joet
Rondan-Cataluña, F. J., Navarro-García, A., & Arenas-Gaitán, J. (2016). ¿Influye la personalidad de los directivos de PyMEs en los resultados exportadores? Revista de Administração de Empresas, 56(1), 43-54. https://doi.org/10.1590/S0034-759020160105
Rosario-Hernández, E., & Rovira, L. (2006). Posibles predictores de conductas de ciudadanía organizacional en una muestra de empleados en Puerto Rico. Revista Interamericana de Psicología Ocupacional, 25(2), 71-86. http://revista.cincel.com.co/index.php/RPO/article/view/69
Romero, G.O. (1994). Crecimiento psicológico y motivaciones sociales. Revista Interamericana de Psicología Ocupacional, 13 (2). http://revista.cincel.com.co/index.php/RPO/article/view/13
Sobel, M.E (1982). Asymptotic intervals for indirect effects in structural equations models. En S. Leinhart (Ed.) Sociological methodology (290-312). San Francisco: Jossey-Bass.
Subramony, M. (2006). Why organizations adopt some human resource management practices and reject others: An exploration of rationales. Human Resource Management, 45(2), 195-210. https://doi.org/10.1002/hrm.20104
Sun, L., Aryee, S. & Law, K. (2007). High-Performance Human Resource Practices, Citizenship Behavior, And Organizational Performance: A Relational Perspective. Academy of Management Journal, 50(3), 558-577. https://doi.org/10.5465/amj.2007.25525821
Takeuchi, R., Lepak, D., Wang, H., & Takeuchi, K. (2007). An empirical examination of the mechanisms mediating between high-performance work systems and the performance of Japanese organizations. Journal of Applied Psychology, 92(4), 1069-1083. https://doi.org/10.1037/0021-9010.92.4.1069
Takeuchi, R., Chen, G., & Lepak, D. P (2009). Through the looking glass of a social system: cross-level effects of high- performance work systems on employees’ attitudes. Personnel Psychology, 2009, 62, 1-29. https://doi.org/10.1111/j.1744-6570.2008.01127.x
Toro, F. & Sanín, A. (2013) (Eds.). Gestión del Clima Organizacional. Intervención Basada en evidencias. Medellín: Cincel. https://www.cincel.com.co/libros/1/libro.pdf
Toro F., Sanín A., & Guevara L., (2013). Validación de una Escala Para Evaluación de la Existencia, Calidad y Cobertura de las Prácticas de Gestión Humana en las Organizaciones. Revista Interamericana de Psicología Ocupacional, 32 (1) 9-30. http://revista.cincel.com.co/index.php/RPO/article/view/133/131
Vehkalahti, K. (2014). Structural Equation Modeling with Mplus: Basic Concepts, Applications, and Programming by Barbara M. Byrne. International Statistical Review, 82(1), 141-142. https://doi.org/10.4324/9780203807644
Way, S. (2002). High Performance Work Systems and Intermediate Indicators of Firm Performance Within the US Small Business Sector. Journal of Management, 28(6), 765-785. https://doi.org/10.1177/014920630202800604
Wu, C. & Liu, N. (2014). Perceived Organizational Support, Organizational Commitment and Service-Oriented Organizational Citizenship Behaviors. International Journal of Business and Information. 9 (1) 61-88. https://ijbi.org/ijbi/article/view/88/94
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Published
2020-05-13
How to Cite
Guevara Bedoya, L. M., Sanín Posada, A., & Tobar García, L. E. (2020). Mediation of affective commitment between human management practices and organizational citizenship behavior in colombian bosses. Cuadernos Hispanoamericanos De Psicología, 19(1), 1–16. https://doi.org/10.18270/chps.v19i1.2988
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