Vigencia conceptual de los factores de la motivación: una perspectiva desde la teoría bifactorial propuesta por Hezberg.
PDF

Palabras clave

satisfacción
insatisfacción
factor higiénico
motivación intrínseca
motivación extrínseca.

Resumen

Este trabajo tiene como propósito analizar la vigencia conceptual sobre los factores de la motivación a partir de la teoría bifactorial propuesta por Herzberg and R. (1963)  realizando un acercamiento en dichos factores y perspectivas que imperan en la actualidad; se utilizó como metodología el enfoque cualitativo con base en la revisión de literatura sistematizada desde la base de datos Scopus y el Scimago Journal Rank (SJR). Se observa el análisis de los resultados con base en la actualidad de las investigaciones y los factores de la motivación a partir de una caracterización de los artículos. Así se evidencio el estado de los factores en los últimos años y se encontró que este modelo conductista es vigente e influye en el desarrollo organizacional.

https://doi.org/10.18270/cuaderlam.v14i27.2467
PDF

Referencias

Blašková, M. (2009). Correlations between the increase in motivation and increase in quality. E a M: Ekonomie a Management, 12(4), 54-68.

Bregn, K. (2013). Detrimental Effects of Performance-Related Pay in the Public Sector? On the Need for a Broader Theoretical Perspective. Public

Organization Review, 13(1), 21-35. doi: 10.1007/s11115-012-0191-x

Bresnen, M., & Marshall, N. (2000). Motivation, commitment and the use of incentives in partnerships and alliances. Construction Management and Economics, 18(5), 587-598.

Brislin, R. W., MacNab, B., Worthley, R., Kabigting Jr, F., & Zukis, B. (2005). Evolving perceptions of Japanese workplace motivation: An employee-manager comparison. International Journal of Cross Cultural Management, 5(1), 87-104. doi: 10.1177/1470595805050829

Correa, F. (2012). Los factores higiénicos de Frederick Herzberg no son suficientes para motivar.

Crumpton, M. A. (2013). Keeping the motivation going. Bottom Line, 26(4), 144-146. doi: 10.1108/BL-10-2013-0029

Curtis, C. R., & Upchurch, R. S. (2010). An application of McClelland's need theory to the casual dining industry. Tourism Analysis, 15(1), 111-120. doi: 10.3727/108354210X12724734223793

Chen, A., Lu, Y., Gupta, S., & Xiaolin, Q. (2014). Can customer satisfaction and dissatisfaction coexist? An issue of telecommunication service in China. Journal of Information Technology, 29(3), 237-252. doi: 10.1057/jit.2013.26

Chiang, F. F. T., & Birtch, T. A. (2005). A taxonomy of reward preference: Examining country differences. Journal of International Management, 11(3), 357-375. doi: 10.1016/j.intman.2005.06.004

Davenport, J., & Gardiner, P. D. (2007). Performance management in the not-for-profit sector with reference to the National Trust for Scotland. Total Quality Management and Business Excellence, 18(3), 303-311. doi: 10.1080/14783360601152517

DiPietro, R. B., Kline, S. F., & Nierop, T. (2014). Motivation and Satisfaction of Lodging Employees: An Exploratory Study of Aruba. Journal of Human Resources in Hospitality and Tourism, 13(3), 253-276. doi: 10.1080/15332845.2014.866466

Dunn Ross, E. L., & Iso-Ahola, S. E. (1991). Sightseeing tourists' motivation and satisfaction. Annals of Tourism Research, 18(2), 226-237. doi: 10.1016/0160-7383(91)90006-W

Dwivedula, R., & Bredillet, C. N. (2010). Profiling work motivation of project workers. International Journal of Project Management, 28(2), 158-165. doi: 10.1016/j.ijproman.2009.09.001

Fisher, C. D., & Yuan, A. X. Y. (1998). What motivates employees? A comparison of US and Chinese responses. International Journal of Human Resource Management, 9(3), X6-528.

Frey, K., Lüthje, C., & Haag, S. (2011). Whom should firms attract to open innovation platforms? The role of knowledge diversity and motivation. Long Range Planning, 44(5-6), 397-420. doi: 10.1016/j.lrp.2011.09.006

Gillespie, T. L., & Parry, R. O. (2009). Students as employees: Applying performance management principles in the management classroom. Journal of Management Education, 33(5), 553-576. doi: 10.1177/1052562908315334

Gnoth, J. (1997). Tourism motivation and expectation formation. Annals of Tourism Research, 24(2), 283-304.

Govindarajulu, N., & Daily, B. F. (2004). Motivating employees for environmental improvement. Industrial Management and Data Systems, 104(3), 364-372.

Graham, M. W., & Messner, P. E. (1998). Principals and job satisfaction. International Journal of Educational Management, 12(5), 196-202. doi: 10.1108/09513549810225925

Hallmann, K., & Harms, G. (2012). Determinants of volunteer motivation and their impact on future voluntary engagement: A comparison of volunteer's motivation at sport events in equestrian and handball. International Journal of Event and Festival Management, 3(3), 272-291. doi: 10.1108/17582951211262701

Hernández-López, A. (2012). Satisfaction and motivation: IT practitioners' perspective. International Journal of Human Capital and Information Technology Professionals, 3(4), 39-56. doi: 10.4018/jhcitp.2012100104

Herzberg. (1962). Basic Needs and Satisfactions of Individuals (Vol. núm. 21). Nueva York: Industrial Relations Counselors, Inc.

Herzberg, & R., H. (1963). The Motivation-Higiene Concept and Psychotherapy. Mental Hygiene, 47.

Herzberg, F., Mausner, B., & Snyderman, B. (1959). The Motivation to Work. Nueva York: John Wiley and Sons.

Hooi, L. W., & Su, A. S. Y. (2010). Motivational factors of shift workers in the chemical industry in Malaysia. International Journal of Management Practice, 4(2), 149-168. doi: 10.1504/IJMP.2010.033692

Huang, W. H. D., Han, S. H., Park, U. Y., & Seo, J. J. (2010). Managing employees' motivation, cognition, and performance in virtual workplaces: The blueprint of a game-based adaptive performance platform (GAPP). Advances in Developing Human Resources, 12(6), 700-714. doi: 10.1177/1523422310394794

Igbaria, M., Iivari, J., & Maragahh, H. (1995). Why do individuals use computer technology? A Finnish case study. Information and Management, 29(5), 227-238. doi: 10.1016/0378-7206(95)00031-0

Islam, R., & Ahmed, S. (2014). Do managers and employees perceive motivating factors differently in malaysia. International Journal of Business and Systems Research, 8(1), 72-90. doi: 10.1504/IJBSR.2014.057977

Jarkas, A. M., & Radosavljevic, M. (2013). Motivational factors impacting the productivity of construction master craftsmen in Kuwait. Journal of Management in Engineering, 29(4), 446-454. doi: 10.1061/(ASCE)ME.1943-5479.0000160

Kappia, J. G., Dainty, A. R. J., & Price, A. D. F. (2007). Prioritising career development in relation to recruitment and retention: A trade and craft perspective. Construction Management and Economics, 25(3), 239-253. doi: 10.1080/01446190600863145

Kitazawa, K., & Osada, H. (2012). An empirical study on relation between management styles and human resource development focusing on a group activity. International Journal of Human Resources Development and Management, 12(3), 187-206. doi: 10.1504/ijhrdm.2012.048657

Knight, J. (2009). The contemporary library and information services manager: Skills and knowledge requirements. Business Information Review, 26(1), 51-56. doi: 10.1177/0266382108101308

Lam, A. (2011). What motivates academic scientists to engage in research commercialization: 'Gold', 'ribbon' or 'puzzle'? Research Policy, 40(10), 1354-1368. doi: 10.1016/j.respol.2011.09.002

Lee-Ross, D. (1998). The reliability and rationale of Hackman and Oldham's Job Diagnostic Survey and Job Characteristics Model among seasonal hotel workers. International Journal of Hospitality Management, 17(4), 391-406.

Linstead, S., & Brewis, J. (2007). Passion, knowledge and motivation: Ontologies of desire. Organization, 14(3), 351-371. doi: 10.1177/1350508407076149

Liu, A., Fellows, R., & Fang, Z. (2003). The power paradigm of project leadership. Construction Management and Economics, 21(8), 819-829. doi: 10.1080/0144619032000056199

Mansfield, N., & Odeh, N. (1991). Issues affecting motivation on construction projects. International Journal of Project Management, 9(2), 93-98. doi: 10.1016/0263-7863(91)90067-6

Maslow, A. H. (1991). Motivación y personalidad: Ediciones Díaz de Santos.

McLean, E. R., Smits, S. J., & Tanner, J. R. (1996). The importance of salary on job and career attitudes of information systems professionals. Information and Management, 30(6), 291-299. doi: 10.1016/S0378-7206(96)01059-2

Meegan, S. T., & Taylor, W. A. (1997). Factors influencing a successful transition from ISO 9000 to TQM: The influence of understanding and motivation. International Journal of Quality and Reliability Management, 14(2), 100-117. doi: 10.1108/02656719710165383

Miles, A. K., & Sledge, S. (2009). Satisfaction, service, and culture: Cross-cultural reflections from the hotel industry. Tourism, Culture and Communication, 9(3), 165-179. doi: 10.3727/109830409X12596186103914

Murphy, W. H., Dacin, P. A., & Ford, N. M. (2004). Sales Contest Effectiveness: An Examination of Sales Contest Design Preferences of Field Sales Forces. Journal of the Academy of Marketing Science, 32(2), 127-143.

Ng, S. T., Skitmore, R. M., Lam, K. C., & Poon, A. W. C. (2004). Demotivating factors influencing the productivity of civil engineering projects. International Journal of Project Management, 22(2), 139-146. doi: 10.1016/S0263-7863(03)00061-9

Ouweneel, E., Le Blanc, P. M., Schaufeli, W. B., & van Wijhe, C. I. (2012). Good morning, good day: A diary study on positive emotions, hope, and work engagement. Human Relations, 65(9), 1129-1154. doi: 10.1177/0018726711429382

Parsons, E., & Broadbridge, A. (2006). Job motivation and satisfaction: Unpacking the key factors for charity shop managers. Journal of Retailing and Consumer Services, 13(2), 121-131. doi: 10.1016/j.jretconser.2005.08.013

Porfeli, E. J., Lee, B., & Weigold, I. K. (2012). A multidimensional measure of work valences. Journal of Vocational Behavior, 80(2), 340-350. doi: 10.1016/j.jvb.2011.09.004

Poulston, J. M. (2009). Working conditions in hospitality: Employees' views of the dissatisfactory hygiene factors. Journal of Quality Assurance in Hospitality and Tourism, 10(1), 23-43. doi: 10.1080/15280080902716993

Ruthankoon, R., & Ogunlana, S. O. (2003). Testing Herzberg's two-factor theory in the Thai construction industry. Engineering, Construction and Architectural Management, 10(5), 333-341. doi: 10.1108/09699980310502946

Sánchez-Sellero, M. C., Sánchez-Sellero, P., Cruz-González, M. M., &

Sánchez-Sellero, F. J. (2014). Organizational characteristics in the labour satisfaction in Spain. RAE Revista de Administracao de Empresas, 54(5).

Schnake, M. (2007). An integrative model of effort propensity. Human Resource Management Review, 17(3), 274-289. doi: 10.1016/j.hrmr.2007.07.003

Seiler, S., Lent, B., Pinkowska, M., & Pinazza, M. (2011). An integrated model of factors influencing project managers' motivation - Findings from a Swiss Survey. International Journal of Project Management, 30(1), 60-72. doi: 10.1016/j.ijproman.2011.03.002

Sledge, S., Miles, A. K., & Coppage, S. (2008). What role does culture play? A look at motivation and job satisfaction among hotel workers in Brazil. International Journal of Human Resource Management, 19(9), 1667-1682. doi: 10.1080/09585190802295157

Song, B., & Wang, W. (2011). Instant messaging continuance: A media choice theory perspective. Frontiers of Business Research in China, 5(4), 537-558. doi: 10.1007/s11782-011-0144-1

Tabassi, A. A., Ramli, M., & Bakar, A. H. A. (2012). Effects of training and motivation practices on teamwork improvement and task efficiency: The case of construction firms. International Journal of Project Management, 30(2), 213-224.

Uehara, M., Yamashita, H., & Ohno, T. (2009). On work motivation and CSR evaluation: An analytical model expressing the relation between CSR evaluation and work motivation based on Herzberg's motivation-hygiene theory. Journal of Japan Industrial Management Association, 60(2), 104-112.

Ward, D., & Lasen, M. (2009). An overview of needs theories behind consumerism. Journal of Applied Economic Sciences, 4(1), 137-155.

Worthley, R., MacNab, B., Brislin, R., Ito, K., & Rose, E. L. (2009). Workforce motivation in Japan: An examination of gender differences and management perceptions. International Journal of Human Resource Management, 20(7), 1503-1520. doi: 10.1080/09585190902983421

Zopiatis, A., & Constanti, P. (2007). Mission impossible? Motivating hospitality managers in Cyprus. Tourismos, 2(1), 31-46.

Creative Commons License
Esta obra está bajo licencia internacional Creative Commons Reconocimiento-NoComercial-CompartirIgual 4.0.